Align teams for enhanced customer experience
ActivDesk allows you to work together across the company and teams for swift response to customers
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Ease work alliance between teams, create sub tickets for members of other teams
Internal Chat
At times when agents need to interact with other departments, ActivDesk internal chat module allows members to share information among themselves
Track and monitor sub tickets easily
Sub tickets created and assigned to multiple teams are monitored by the parent ticket owner. Monitoring allows the parent ticket owner to be aware of the status of the sub ticket.
Split ticket into multiple sub tickets
Create multiple sub tickets of the ticket so that different teams can work on it simultaneously. A ticket can only be closed if all its sub tickets are resolved which can be achieved with the combine efforts of the teams.
