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At times when agents need to interact with other departments, ActivDesk internal chat module allows members to share information among themselves
Sub tickets created and assigned to multiple teams are monitored by the parent ticket owner. Monitoring allows the parent ticket owner to be aware of the status of the sub ticket.
Create multiple sub tickets of the ticket so that different teams can work on it simultaneously. A ticket can only be closed if all its sub tickets are resolved which can be achieved with the combine efforts of the teams.