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Self Service

Use the power of self-service to enhance customer experience

With self service you can bring down cost and increase brand value

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Self service reduces the load on helpdesk agents and this in turn increases efficiency

Right Information Every Time

 

Self service through IVR, Chabot's and Notifications help customers get relevant information always

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Customers are looking for quick & instant responses to their queries . Similarly agents dislike responding to repetitive queries. Intelligent self service options help both.

 
 

Self service helps customers with quick information thereby reducing the volume of tickets at the helpdesk, thus leaving agents with more time to handle complex cases/tickets/issues.

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Some other great self-service features


Offer multi-product assistance

Create different support websites for several products from one helpdesk, without paying for any additional products


Multilingual information base

Generate knowledge base articles in several languages for one single website. ActivDesk will detect the user language automatically and show the conforming articles


Tailor your portal

Make your self service website look like an additional extension of your website with the help of customization options in ActivDesk

 
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Get the complete feature list of ActivDesk

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