Free agents from repetitive tasks for better efficiency and quality of work
Prioritize the tickets automatically by customized workflows, keywords or the categories. Exclusively treat the tickets on customer category, IVR and create your own filter to reduce the waiting time of customers.
Auto assign the tickets to the agents and distribute the tickets via system defined rules to avoid the congestion and the overload to agents.
Keep your customer in loop by informing about the status of his ticket and unloading the agents by the interactions to know its current state. ActivDesk, actively automates the follow ups and notifications.Sign up for free
Email and sms alerts for the team members incase of any outages which need to be notified and resolved ASAP. Set your own rules according to the events and whom to be informed.