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Hassle-free conversion of customer dialogues into tickets

Convert all customer interactions calls, emails, chats into tickets. Route to right contact for quick resolution

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Help Desk Ticketing System

tickting-img

Happy customers should be the priority of any organization

Online Ticketing Software

Customer interactions through multiple channels e.g. call, email or chat are turned into tickets by ActivDesk, and are presented to the agents on a unified platform, so no more toggling between conversations

online tickting software
 
 

Intelligent Routing

Routing of tickets based on filters like accounts, email subjects, keyword etc.. to appropriate agent

Quick notifications

Easy to define notifications on instances of any ticket modification

 

Canned responses

Predefined template for swift replies


Audit Logs

Logs for every transaction by agents or by system

 

View Tickets

Customize your view based on process requirements

 
 
 
 
maintain sales

Customer SLA

Maintain separate SLA's for each customers so has to define response and resolution time. Realtime time monitoring helps to redistribute tickets so as to adhere to the defined service level. Auto escalation feature moves the ticket to the next level for resolution. Reports helps to find the root cause and take corrective action in terms of process or staffing.

 
 
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