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enhance customer experience with service on the go

Assign to and get updates from field force on the go

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The ideal helpdesk should always be updated about interactions on & off the field

 

Better coordination between field technicians & helpdesk agents


Seamlessly assign tasks


Rapid scaling of your field workforce


Sort out problems and revert promptly


Field Teams

From your helpdesk, you can manage the service groups, add field technicians and get them deployed to the incident sites


Omnichannel Support

You can manage and track support tickets that are incoming from various channels in a single place


Services Responsibilities

One can assign, create and keep a track on service tasks for tickets requiring a field technician, to visit customers

 
 

Customer Support 360

With ActivDesk, you can get a clearer perspective of your clients and provide them with a better experience by sharing details with your technicians on field


Actionable Information

The advanced planning suite of ActivDesk makes sure that you will be having all the necessary information so that you can improve the quality of services

 
 
 
 

Strengthen the field technicians

Provide them with the right tools to work faster

 

Get the complete context on the process


Provide field updates


Manage your daily activities systematically

 

Running Updates

You can attach images, add notes, keep your service tasks updated and make sure that the agents remain in the loop through your handset.

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